Política de envío
Shipping Policy
We want you to know exactly what to expect, so here are our real delivery times, not optimistic ones.
Order processing
Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays are processed the next business day. You will receive a confirmation email with tracking information as soon as your order ships.
Delivery times
- United States and Canada: 7–12 business days
- United Kingdom, Europe and Australia: 10–18 business days
- Rest of world: 12–20 business days
These estimates are additional to the processing time above. Delays caused by customs, carrier disruptions, extreme weather, or incorrect addresses are outside our control.
Tracking
Every order ships with tracking. If you have not received tracking information within 5 business days of ordering, contact us at support@nuvelan.com.
Customs duties and import taxes
International orders may be subject to import duties, taxes, or customs fees charged by the destination country. These charges are the responsibility of the customer and are not included in our prices or shipping costs. We have no control over these amounts and cannot predict them.
Incorrect addresses
Please double-check your shipping address at checkout. We cannot reroute a package once it has shipped. If a parcel is returned to sender due to an incorrect address, we will contact you to arrange reshipment at your cost.
Lost or delayed parcels
If your order has not arrived within 30 days of the shipping confirmation, contact us and we will investigate with the carrier. If the parcel is confirmed lost, we will reship it or issue a full refund.
Questions about a shipment? Write to support@nuvelan.com and we typically reply within 24 hours.