Track Your Order
As soon as your order leaves the warehouse we send you a tracking number by email. Here is how to use it.
Step 1: find your tracking number
Check the shipping confirmation email we sent you. If you cannot find it, look in your spam folder before contacting us, since these emails often land there.
Step 2: track the parcel
Paste the tracking number into 17track.net, which works with almost every international carrier.
Tracking has not updated in a few days. Is that normal?
Usually yes. International parcels often show no movement for several days while in transit between countries or waiting in customs. This is normal and does not mean the parcel is lost.
It has been more than 30 days
Contact us at support@nuvelan.com with your order number. We will open an investigation with the carrier, and if the parcel is confirmed lost we will reship it or refund you in full.